SUBJECT:

Why may the problem on my PC be resolved by reinstalling the Windows NT4.0?

QUESTION:

For Dell PCs with the NT4 SP4:
We don't know what Dell puts in the installation but we cannot make the
card works in th PC. (It works and then signal quality falls to zero...).
When we install an new NT 4 then it works. The problem is we cannot
reinstall our customer PCs they have data, appilcations and so on...

ANSWER:

If a problem can be resolved by re-installing the NT4, it is
possible that the problem is resulted from installing the network
software components after installing the Service Pack.
If you install the network software components after installing
the Service Pack, the system will re-copy some source files about
the network system from the Windows NT CDROM, and then some new
new network files installed by the Service Pack will be covered by
those re-copied old files, then the problem happens. To resolve this
problem, just install the Service Pack again, this is the standard
resolving method suggested by the Microsoft authenticated education
training center. (you don't have to re-install the NT4)