SUBJECT:

The NDC WMS utility cannot detect an NDC WWB (NWH6210) or WEC Pro (NWH2610).

QUESTION:

I cannot discovery my WWB (NWH6210) using WMS utility.
I cannot discovery my WEC Pro (NWH2610) using WMS utility.

ANSWER:

1. Please make sure the WWB (NWH6210) or WEC Pro (NWH2610) is powered on and connected to the Ethernet network.

2. Check the IP addresses assigned to the WWB/WEC Pro and to the WMS terminal PC, which is used to run WMS utility to discovery the WWB/WEC Pro. They should be in the same subnet and unique.

For example, if the WWB's/WEC Pro's IP address is 192.168.1.5 with a subnet mask of 255.255.255.0, then the PC's IP address should be 192.168.1.x with a mask of 255.255.255.0.

3. If you forgot the IP address of the WWB/WEC Pro, please press Reset button on the real panel of WWB/WEC Pro over 5 seconds to reboot it and load the factory default settings. The factory default setting of the WWB/WEC Pro is used 'Obtain an IP address automatically' for its IP address.

4. If there is no DHCP server in your Ethernet network or the WWB/WEC Pro cannot get an IP address from a DHCP server, the WWB/WEC Pro will auto-assign an IP address of 169.254.x.x with a subnet mask of 255.255.0.0. A Windows OS PC originally configured as a DHCP client will follow the same algorithm to assign itself an Auto-IP address in the same subnet.

At this time, please renew the IP settings of your PC to be the same as the WWB/WEC Pro, otherwise Windows may continue to use the previous IP address instead of executing the Auto-IP procedure.

Note: The way to renew the IP settings of Windows OS PC:
(1) Windows 98/ME
Step 1. Click Start/Run, type "winipcfg", and click <OK>. The IP Configuration dialog box will open.
Step 2. Select the network adapter you use to connect to the WWB/WEC Pro or Ethernet work. Click <Release>.
Step 3. Click <Renew> to retrieve a new IP address, subnet mask, and default gateway address. Click <OK> to save the changes and exit the program.

(2) Windows NT 4.0
Step 1. Click Start/Programs/Command Prompt. Type "ipconfig /release" and press Enter key.
Step 2. Type "ipconfig /renew" and press Enter key to retrieve a new IP address, subnet mask, and default gateway address.
Step 3. Type "Exit".

(3) Windows 2000/XP
Step 1. Click Start/Programs/Accessories/Command Prompt. Type "ipconfig /release" and press Enter key.
Step 2. Type "ipconfig /renew" and press Enter key to retrieve a new IP address, subnet mask, and default gateway address.
Step 3. Type "Exit".